Claims Brokerage
What is a claim?
ACPR recommendation 2022-R-01 of 09/05/22, applicable on 31/12/22, defines a complaint as “the expression of dissatisfaction with a professional, regardless of the person or department to whom it is made”. “It may emanate from any person, including in the absence of a contractual relationship with the professional: customers (private individuals or professionals), former customers, beneficiaries, persons who have requested the provision of a product or service from the professional or who have been solicited by a professional, including their agents and assigns.” A request for service, information or advice is not a claim.
Would you like to make a complaint?
By telephone
Contact your usual contact (your account manager, your customer service department, etc.): he or she is in the best position to listen to you and will do everything in his or her power to respond to your request.
Ifyou are unable to receive immediate satisfaction, and to ensure that you have a dated copy of your request, we invite you to write to the address opposite:
By post
Send us your complaint by post:
COREXX Réclamations
125 Avenue Amédée Bollée 30900 NIMES
To make it easier to process your request, please provide us with your references (member, contract, claim, etc.). You will receive an acknowledgement of receipt within 10 working days of the date of dispatch and a definitive reply within a maximum of 2 months, unless more stringent legislation or regulations apply.
In our capacity as broker, if you are not satisfied with our response, the details of your claim will be brought to the attention of your risk carrier (insurance company, mutual insurance company, provident institution) for a second analysis.
If, despite our efforts, no solution has been found, you may refer the matter to the competent mediator within 2 months of your first written complaint. The competent mediator varies according to the risk carrier (insurance company, mutual insurance company, provident institution) mentioned on your insurance documents (contract, green card, third-party payment card, premium calls, membership certificate, etc.):
LA MEDIATION DE L’ASSURANCE
TSA 50110 – 75441 Paris Cedex 09 – www.mediation-assurance.org
It can be contacted for the following risk carriers (non-exhaustive list): ACMI (Crédit Mutuel), Allianz, Axa, CNP, Gan, Generali, Groupama, Humanis Assurances, MMA, Mutex, Quatrem, SCP
Full list on https://formulaire.mediation-assurance.org/Societes
FNMF – LE MEDIATEUR DE LA MUTUALITE FRANCAISE
255 rue de Vaugirard – 75719 PARIS cedex 15 – saisine.mediateur-mutualite.fr
It can be used for the following risk carriers (non-exhaustive list): AESIO Mutuelle, AG2R Viasanté, APICIL Mutuelle, KLESIA Mut’, Malakoff Humanis Mutuelle, Malakoff Humanis National, SMI
Full list on https://saisine.mediateur-mutualite.fr/
CTIP – LE MEDIATEUR DE LA PROTECTION SOCIALE
10 rue Cambacérès – 75008 PARIS – ctip.asso.fr/mediateur-de-la-protection-sociale-ctip
He can be contacted for the following risk carriers (non-exhaustive list): AG2R Prévoyance, APICIL Prévoyance, AUDIENS, Humanis Prévoyance, IPSEC, KLESIA Prévoyance (Carcept Prévoyance), Malakoff Médéric Prévoyance, Uniprévoyance
Full list on https://ctip.asso.fr/mediateur-de-la-protection-sociale-ctip/
CNPM – Médiateur de la Chambre Nationale des Praticiens de la Médiation
Médiation Consommation – 27 avenue de la libération – 42400 Saint-Chamond – www.cnpm-mediation-consommation.eu
He can be contacted for the following risk carriers (non-exhaustive list): Harmonie Mutuelle, Identité Mutuelle
You can also request the contact details of the relevant mediator from your usual contact (your account manager, your customer service department, etc.).